Conditions of Purchase

On the Attitude web site there is a clear link to a page titled 'Terms and Conditions'. This informs the user of the terms on which they are entitled to use the web site and various rules they must abide by if they are to use the web site. This page is relatively easy to find, but only if the user is looking for it. It is right at the very bottom of the page and you have to scroll down a long way before you get to it (the page is blank as you scroll down - so it could be moved up the page). It is also written in dark blue font on a black background making it difficult to see - it would be better if the page was easier to find for the user as these factors make it difficult.



The page uses clear and simple language making it easy for any user to understand, it gives the user most information that they need, however it does not tell them how they can return goods, the only information given on how goods can be returned is a small piece of text saying '*All sale items are non-returnable. This does not affect your statutory rights'. This is not enough information as it does not tell the user how they can return goods that were not on sale. However more information how to return goods is given on a different page in the help section which gives all the relevant details. Although this is satisfactory, it would be a good idea to have a link from the Terms and Conditions page to this page as it would make sense to have all of this information in the same place. Information is also given on cookies, what is done with customer information, what custoemr information is kept, information on copyrights and information on security for the customer.



Overall the conditions of purchase given to the user are good as they contain most of the relevant information that they should. Although they do not give information on how to return goods, there is an 'Enquiry Form' on a different page, the user could fill in one of these if they wished to find out more information on this - however it would be much better if they gave information on returning goods on the terms and conditions page. Also I think the page should be easier to find.