What was the problem?
The company Protx that deals with online payments was upgrading and a problem occurred which meant that thousands of retailers lost business because orders were failing.
What were the consequences?
People could not pay for products so businesses lost money and possibly future trade. The customers did not get the products when they wanted them and Protx has given itself a bad name. Transactions would not be secure so hackers would be able to get hold of customer information – crimes such as identity theft and fraud could occur
How could testing have prevented this?
They could have tested it on one company first and then could have identified problems and see if it worked efficiently. If a problem was identified it could have been solved and avoided the situation.
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